FAQs

What are my payment options?

We accept payments by Visa, Mastercard, American Express and Apple pay.

What are my delivery options?

We currently only offer one FREE Insured shipping option.

How secure is your site ?

Lizzy & co. processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

We do not accept returns or provide refunds if you had a change of mind, or made an error on your purchases. Our return policy is available to customers prior to checkout page.

 
When will I receive my order confirmation email or tracking number?

Order confirmation email will be sent to you after you have made a purchase from us and your payment is confirmed/successful. Shipping confirmation email is usually sent out in 2-3 business days after we have processed and shipped out your order. If you do not receive an order confirmation or shipping confirmation email for your order, it's likely they could have been marked as spam or you might have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at info@shoplizzyandco.com with your order number/ details and we will be able to check for you.

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.

As soon as you discover a fault, please contact us immediately (within 3 days of receiving your parcel) via ‘Contact Us’ on our website. If 3 days have gone by since your product receipt, unfortunately we can’t offer you a replacement.

Where will my order be shipped from?

We have fulfillment centers across the globe in Asia, US and Australia.